Valued service for your price - (P.R.I.C.E.D)
POLITE We remain courteous to our customers and to one another at all times.
RESPONSIVE We acknowledge and attend to our customers promptly.
IMAGE We create a professional impression through our appearance, behavior and working environment.
CORRECT We provide accurate and complete information to our customers.
EFFICIENT We make things happen for our customers in the shortest time possible.
DELIGHT We seek to exceed customer's expectations and bring a smile to their face each time we interact with them.
AVA’s TRAVEL & TOURS PTE LTD is a leading TRAVEL AGENCY and TOUR ORGANISER in Singapore since 2005. We are accredited by STB – Singapore Tourism Board, Singapore.
AVA’s first started as a moderate outlet located at SYED ALWI ROAD, Opp. to MUSTAFA Centre. The business was focusing on tour packages initially. As years went by to meet the increased travel demands, the business was expanded gradually to cater for all travel and tour needs.
We are committed to provide our clients with the itinerary which best suit their needs at competitive pricing. We provide packages encompassing various worldwide destinations. Our niche lies in the Malaysia, Singapore, Indonesia, Thailand and India Markets. We are strengthening our market position in other parts of the world. Thanks to our satisfied clients with the word of mouth, we see increase in our client base with very little publicity. We go beyond serving each customer’s unique travel needs, striving for quality and the best personalized service every time.
Our dedicated team work hard to provide innovative packages that are yet to be marketed by other travel agents. We believe in cost saving through non-extravagant packaging (customers do not see us printing expensive tour booklets where these costs are borne by them) and advertising. This is the reason why we are able to keep prices low and pass these savings on to our clients.
We want our clients to count on us, rely on us and evolve with us. We want all our first time clients to become our repeated clients to serve them more as well as sustain existing customers with valuable services all the time. We empower our staff to be competent in their jobs and be sensitive and responsive to our clients’ needs.
In the coming years, we are exploring new possibilities, opportunities and growth. We strive to build powerful partnership with airlines and tourism offices, as well as credit card or loyalty card companies and retailers of travel-products or services to add values to our clients. We trust that by doing so, we will be able to fulfill our clients’ traveling needs with extra perks.
Please drop by our outlets, and be inspired by the worldwide destinations beyond your expectation, by land, by air or by sea, it is all your choice to make and have a memorable journey.
Our Indian branch “AVA’S TOURS & TRAVEL” at Chennai, in India (Approved by Govt. of India) also caters to all this services.
AVA’s provides the following services
- Visa Processing ( Singapore / Malaysia & Other Countries)
- Holiday / Honeymoon Packages (Singapore / Malaysia / Indonesia / Thailand / HongKong / India & Other Countries)
- Air tickets & Corporate Ticketing
- Free & Easy Travel
- Cruise Holidays
- Attraction tickets
- Hotel Bookings
- Special Interest & Educations Trips
Best Known For
Customer Satisfaction: We believe in utmost satisfaction of our valued customers and travel agents.
Global Network: We have centralized reservations office in Singapore & India.
Quality Experience: The experience & knowledge of our staff provides the customers with a complete travel experience.
Service: Assures 100% quality services to our valued customers with 24 hours support.
Competitive Rates: We have best contract rates with extensive list of hotels & transport service to meet the customer needs.
Rapid Response: All quotation and booking requests are answered promptly and accurately, with no exceptions.
Innovative Online Booking Engine: Our booking and feedback systems are unrivalled in the industry. This is being worked out currently and soon to be live to customers.
International Standards/Financial Stability: Our Operations and sales are fully licensed and financially stable. All guides and drivers are thoroughly trained and licensed.
Offers A Competitive Pricing Strategy: Our goal is to offer the best rate for travel agents and customer in each region.